FAQs

Products

Where does your furniture come from?

We make all of our pieces by hand in Northern Indiana. All the wood used in our furniture is ethically and sustainably sourced from trees in Illinois, Michigan, and Indiana. When trees require removal due to hazard or declining health, we harvest and mill them to give them a second life as unique, high-quality furniture. All the bases are made by hand in our workshop and are fitted to each slab.

I like a specific table on your website. Can you make me one just like it?

Each of our pieces is one-of-a-kind, therefore we aren’t able to make an exact copy. However, we can replicate the overall dimensions and general style of almost any piece on our website. Gaps, edge shape, and grain pattern are unique to each slab and are dependent upon the available slab inventory.

I have a photo or sketch of a piece of furniture that i love. Could you build something like it?

We often work with designers and homeowners to create unique pieces based on drawings and photos. Just send us your inspiration photos or sketches and we’ll take a look. 

Could you repair/modify a table which I didn't purchase from Elko Hardwoods?

Sorry, but no. 

Orders, Delivery, and Returns

What are my delivery options?

There are 3 options: local delivery, curbside delivery, and white glove delivery. 

Local Delivery: If you’re in Chicago, this is a great option. We will deliver the piece ourselves within a 25 mile radius of our showroom. There is a flat $150 fee for local delivery and installation within that radius. If you’re in the Chicago metro area but outside of that 25 mile radius, contact us and we can give you an estimate.

Curbside Delivery: Curbside Delivery is the most economical and quickest choice for shipping your furniture nationwide. Curbside Delivery means the freight is delivered to the curb of your home and it is your responsibility to un-crate the freight and move it into your house. The delivery driver will not help you move the crate into your home. We provide everything you need to reattach the base to the tabletop. This is a great option for smaller tables and desks. 

White Glove Delivery: White Glove is the easiest option for nationwide delivery. It is typically two to three times the cost of Curbside. But with White Glove, we will arrange to have your piece shipped to a local installer in your area who will receive it and then will contact you to schedule delivery and installation. This can add 5-10 business days for delivery time. The installers will uncrate your furniture and move it into whatever space in your home that you have cleared for the Elko Hardwoods furniture. They will assemble the piece and help you position it. The installers will also remove any packaging for you but they will not remove old furniture. White Glove Delivery is a great option if you’re receiving a dining table, a conference table, or large desks. 

What is your typical lead time?

On average, our in-stock, non-custom pieces will arrive within 2 to 3 weeks. Custom orders will take between 8 and 10 weeks.

Where do you ship to?

We ship to all 50 states and most of Canada. For international shipments outside of the US and Canada, please contact us before ordering.

Will the local delivery team be able to remove my old furniture?

Our delivery teams will not be able to move or remove any existing furniture.  To ensure a successful delivery, we do ask that you have your space prepared to receive your new pieces.

What is your return policy?

All of our furniture is handmade, solid wood furniture. We stand behind our work.  If you’re not completely satisfied with your purchase for any reason, you can return it with no restocking fee within 30 days. We only ask that you arrange and pay for return shipping.

Furniture Care

How does humidity affect my table?

Wood is a natural material that responds to its environment. When the air is dry, wood loses moisture and shrinks. Excess moisture in the air causes it to swell. Some shrinking and swelling is to be expected; however, controlling the humidity and dryness is essential for preventing damage. To ensure your table remains beautiful and structurally sound for generations, your home should be kept at a relative humidity of 40-60%. This often requires a humidifier in winter and an air conditioner during the summer. Wood furniture should also be kept away from heat sources such as radiators and fireplaces. Normally if you’re comfortable with the temperature and humidity in your home, your wood furniture will be too.

How do I clean my furniture?

All of our furniture requires minimal care, and we build these tables to withstand many years of regular use. We use incredibly durable, high-quality finishes that are imported from Italy. Because of this, cleaning the tabletop is a breeze. Just dust with a damp rag and clean any oily spills with a solution of mild soap and warm water. There is no need for waxing, polishing, or any other maintenance.

Please take care to avoid aggressive scrubbing, solvents, or prolonged moisture contact. As with any finish, avoid setting hot items directly on the surface. Avoid oil-, bleach-, or silicone-based cleaners.

Solid hardwood tabletops and metal bases are nearly as heavy as they are beautiful. Avoid dragging furniture and please use two people to move large pieces safely.

Can the sun affect my furniture?

Though our durable finish adds some UV protection, every slab of wood is a natural material that is vulnerable to some color change with exposure to light, particularly during the first year. To avoid irregularities in the natural darkening or lightening process (respective to the wood species), we recommend occasionally moving any decor or place-settings around your table. If an irregularity does occur, have patience – with regular exposure to light it will level out with the surrounding wood.

Do you have a warranty?

Yes. Details about our warranty can be found here

Trade Sales

I’m a licensed interior designer. Does Elko Hardwoods have a trade program?

Yes! Information about the Elko Trade Program can be found here.